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title: FAQs | Help Center
description: FAQs
---

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1. [Help Center](https://help.virtu.academy/forte)
2. [FAQs](https://help.virtu.academy/forte/faqs)

# FAQs

## Teachers

- [What should I do to be ready to teach lessons on Forte?](https://help.virtu.academy/forte/forte/helpcenter/what-should-i-do-to-be-ready-to-teach-lessons-on-forte)
- [How does the cancelation policy work, and how is it enforced?](https://help.virtu.academy/forte/forte/helpcenter/how-does-the-cancellation-policy-work-and-how-is-it-enforced)
- [Can I be both a teacher and a student on Forte?](https://help.virtu.academy/forte/forte/helpcenter/can-i-be-both-a-teacher-and-a-student-on-forte)
- [When do I get paid for lessons booked or taught?](https://help.virtu.academy/forte/forte/helpcenter/when-do-i-get-paid-for-lessons)
- [How do I invite my current student to join my Forte studio?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-invite-my-current-student-to-join-my-forte-studio)
- [Can I change the amount I charge each student?](https://help.virtu.academy/forte/forte/helpcenter/can-i-change-the-amount-i-charge-each-student)
- [How to Disable the Waiting Room](https://help.virtu.academy/forte/forte/helpcenter/how-to-disable-the-waiting-room)
- [How can I share info about my Forte teaching studio with potential students?](https://help.virtu.academy/forte/forte/helpcenter/how-can-i-share-info-about-my-forte-teaching-studio-with-potential-students)
- [How do I remove the "New on Forte" badge from my profile?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-remove-the-new-on-forte-badge-from-my-profile)
- [How can I teach multiple instruments or disciplines on Forte?](https://help.virtu.academy/forte/forte/helpcenter/can-i-teach-multiple-instruments-or-disciplines-on-forte)
- [Billing For Lessons Taught](https://help.virtu.academy/forte/forte/helpcenter/billing-for-lessons-taught)
- [Can I update my profile, and how often?](https://help.virtu.academy/forte/forte/helpcenter/can-i-update-my-profile-and-how-often)
- [How long will it take to have my teaching profile reviewed or re-reviewed?](https://help.virtu.academy/forte/forte/helpcenter/how-long-will-it-take-to-have-my-teaching-profile-reviewed-or-re-reviewed)
- [Teaching Materials](https://help.virtu.academy/forte/forte/helpcenter/teaching-materials)
- [How do I reschedule a lesson on Forte?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-reschedule-a-lesson-on-forte)
- [Where will I teach the online Forte lessons?](https://help.virtu.academy/forte/forte/helpcenter/where-are-lessons-held-on-forte)
- [What is the "Teaching Profiles" section on my Teaching Hub?](https://help.virtu.academy/forte/forte/helpcenter/teaching-profiles)
- [What happens if my student does not pay their bill on time?](https://help.virtu.academy/forte/forte/helpcenter/what-happens-if-my-student-does-not-pay-their-bill-on-time)
- [If a student wants to take lessons with me, what should I expect? What’s the process?](https://help.virtu.academy/forte/forte/helpcenter/new-student-outreach)
- [How do I cancel a lesson on Forte?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-cancel-a-lesson-on-forte)
- [How do I update a student's name on my roster?](https://help.virtu.academy/forte/forte/helpcenter/student-name-updates)
- [What is the Forte Fee, and when does it apply to lessons?](https://help.virtu.academy/forte/forte/helpcenter/forte-fee)
- [How do I remove a student from my studio?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-remove-a-student-from-my-studio)
- [How do I submit a review from a student?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-submit-a-review-from-a-student)
- [How do I add lessons to my teaching schedule?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-add-lessons-to-my-teaching-schedule)
- [How do I set up my billing account on Forte?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-set-up-my-billing-account-on-forte)
- [How do prospective Forte Connect students find my teaching profile?](https://help.virtu.academy/forte/forte/helpcenter/prospective-students-find-my-teaching-profile)

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## Students/Parents

- [How do I pay my teacher on Forte?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-pay-my-teacher-on-forte)
- [How do I request a refund?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-request-a-refund)
- [How much does Forte cost?](https://help.virtu.academy/forte/forte/helpcenter/how-much-does-forte-cost)
- [If I miss a lesson due to technical difficulties, am I still entitled to a refund?](https://help.virtu.academy/forte/forte/helpcenter/if-i-miss-a-lesson-due-to-technical-difficulties-am-i-still-entitled-to-a-refund)
- [How do I schedule more lessons with my teacher?](https://help.virtu.academy/forte/forte/helpcenter/schedule-more-lessons)
- [Pre-Pay for Lessons](https://help.virtu.academy/forte/forte/helpcenter/pre-pay-for-lessons)
- [How do I reschedule a lesson or Trial Lesson?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-reschedule-a-lesson)
- [Why was I charged for a lesson I canceled?](https://help.virtu.academy/forte/forte/helpcenter/why-was-i-charged-for-a-lesson-i-cancelled)
- [How do I find a new teacher on Forte?](https://help.virtu.academy/forte/forte/helpcenter/find-a-new-teacher)
- [How do I write a review for my teacher?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-leave-my-teacher-a-review)
- [How do I change my payment method?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-change-my-payment-method)
- [If my teacher was late for my lesson, do I get a partial refund?](https://help.virtu.academy/forte/forte/helpcenter/if-my-teacher-was-late-to-my-lesson-do-i-get-a-partial-refund)

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## Your Forte Account

- [How do I change my password?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-change-my-password)
- [How do I change my email address on Forte?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-change-my-email-address-on-forte)
- [How do I update my name on Forte?](https://help.virtu.academy/forte/forte/helpcenter/update-name)
- [How do I delete my account?](https://help.virtu.academy/forte/forte/helpcenter/how-do-i-delete-my-account)
- [How do I access my Forte account?](https://help.virtu.academy/forte/forte/helpcenter/accessing-my-account)

## General

- [It says, "Lessons may be recorded." What does that mean?](https://help.virtu.academy/forte/forte/helpcenter/it-says-lessons-may-be-recorded.-what-does-that-mean)
- [Do I need to download any software to use Forte?](https://help.virtu.academy/forte/forte/helpcenter/do-i-need-to-download-any-software-to-use-forte)
- [Is there a minimum age to use Forte?](https://help.virtu.academy/forte/forte/helpcenter/minimum-age-to-use-forte)
- [Can you play duets on Forte?](https://help.virtu.academy/forte/forte/helpcenter/can-you-play-duets-on-forte)
- [Forte Referral Program](https://help.virtu.academy/forte/forte/helpcenter/forte-referral-program)
- [Is Forte available as an app?](https://help.virtu.academy/forte/forte/helpcenter/is-forte-available-as-an-app)
- [How does Forte use and protect my data?](https://help.virtu.academy/forte/forte/helpcenter/how-does-forte-use-and-protect-my-data)
- [How can I improve signal strength?](https://help.virtu.academy/forte/forte/helpcenter/how-to-improve-signal-strength)
- [Is Forte safe?](https://help.virtu.academy/forte/forte/helpcenter/is-forte-safe)
- [Who do I reach out to about a billing question?](https://help.virtu.academy/forte/forte/helpcenter/billing-questions)
- [Can I record my lesson on Forte?](https://help.virtu.academy/forte/forte/helpcenter/can-i-record-my-lesson-on-forte)

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## Using Forte

- [Can I share files during the lesson or between lessons?](https://help.virtu.academy/forte/forte/helpcenter/can-i-share-files-during-the-lesson)
- [Can I highlight, annotate, or mark up the score I am sharing?](https://help.virtu.academy/forte/forte/helpcenter/can-i-highlight-annotate-or-mark-up-the-score-i-am-sharing)
- [Can I switch between cameras and/or microphones during a lesson?](https://help.virtu.academy/forte/forte/helpcenter/toggle-between-cameras)
- [Can I access the shared notebook between lessons?](https://help.virtu.academy/forte/forte/helpcenter/can-i-access-the-shared-notebook-between-lessons)

- [Getting Started](https://help.virtu.academy/forte/getting-started#main-content)

    - [Teachers](https://help.virtu.academy/forte/getting-started#teachers)
    - [Students/Parents](https://help.virtu.academy/forte/getting-started#students-parents)
    - [General](https://help.virtu.academy/forte/getting-started#general)
- [FAQs](https://help.virtu.academy/forte/faqs#main-content)

    - [Teachers](https://help.virtu.academy/forte/faqs#teachers)
    - [Students/Parents](https://help.virtu.academy/forte/faqs#students-parents)
    - [Your Forte Account](https://help.virtu.academy/forte/faqs#your-forte-account)
    - [General](https://help.virtu.academy/forte/faqs#general)
    - [Using Forte](https://help.virtu.academy/forte/faqs#using-forte)
- [Uncategorized](https://help.virtu.academy/forte/uncategorized)
- [Teacher Memberships](https://help.virtu.academy/forte/teacher-memberships#main-content)

    - [Forte Connect](https://help.virtu.academy/forte/teacher-memberships#forte-connect)
    - [About Forte Memberships](https://help.virtu.academy/forte/teacher-memberships#about-forte-memberships)
    - [Forte Direct](https://help.virtu.academy/forte/teacher-memberships#forte-direct)
    - [Membership Management](https://help.virtu.academy/forte/teacher-memberships#membership-management)
- [Troubleshooting](https://help.virtu.academy/forte/troubleshooting#main-content)

    - [In-lesson Issues](https://help.virtu.academy/forte/troubleshooting#in-lesson-issues)
    - [Account](https://help.virtu.academy/forte/troubleshooting#account)
- [Forte Updates](https://help.virtu.academy/forte/forte-updates)

- [Sign in](https://app.fortelessons.com/)
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