Troubleshooting
In-lesson Issues
- My student/teacher cannot see me, or I cannot see them.
- I cannot launch the second camera.
- I can't share my screen.
- I'm experiencing a lag or delay in the sound and/or picture.
- The picture is grainy or pixelated.
- I can hear my student/teacher speak, but I cannot hear them when they play their instrument/sing.
- I'm screen-sharing a song from Apple Music or Spotify, but there is no sound.
- I'm screen-sharing a video, but there is no sound.
- I hear an echo.
- I cannot hear my student/teacher, or my student/teacher cannot hear me.
- I'm experiencing a hissing sound.