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title: Troubleshooting | Help Center
description: Troubleshooting
---

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1. [Help Center](https://help.virtu.academy/forte)
2. [Troubleshooting](https://help.virtu.academy/forte/troubleshooting)

# Troubleshooting

- [How to share additional audio from a laptop or desktop (MIDI keyboards, electric guitars, etc.)](https://help.virtu.academy/forte/forte/helpcenter/how-to-share-additional-audio-from-a-laptop-or-desktop-midi-keyboards-electric-guitars-etc)

## In-lesson Issues

- [I can hear my student/teacher speak, but I cannot hear them when they play their instrument/sing.](https://help.virtu.academy/forte/forte/helpcenter/i-can-hear-my-student/teacher-speak-but-i-cannot-hear-the-when-they-play-their-instrument/sing)
- [I'm experiencing a hissing sound.](https://help.virtu.academy/forte/forte/helpcenter/im-experiencing-a-hissing-sound)
- [I cannot launch the second camera.](https://help.virtu.academy/forte/forte/helpcenter/i-cannot-launch-the-second-camera)
- [The picture is grainy or pixelated.](https://help.virtu.academy/forte/forte/helpcenter/the-picture-is-grainy-or-pixelated)
- [I cannot hear my student/teacher, or my student/teacher cannot hear me.](https://help.virtu.academy/forte/forte/helpcenter/audio-issues)
- [I'm experiencing a lag or delay in the sound and/or picture.](https://help.virtu.academy/forte/forte/helpcenter/im-experiencing-a-lag-or-delay-in-the-sound-and/or-picture)
- [I hear an echo.](https://help.virtu.academy/forte/forte/helpcenter/i-hear-an-echo)
- [I'm screen-sharing a video, but there is no sound.](https://help.virtu.academy/forte/forte/helpcenter/im-screen-sharing-a-video-but-there-is-no-sound)
- [I can't share my screen.](https://help.virtu.academy/forte/forte/helpcenter/screen-sharing)
- [My student/teacher cannot see me, or I cannot see them.](https://help.virtu.academy/forte/forte/helpcenter/camera-issues)
- [I'm screen-sharing a song from Apple Music or Spotify, but there is no sound.](https://help.virtu.academy/forte/forte/helpcenter/im-screen-sharing-a-song-from-apple-music-or-spotify-but-there-is-no-sound)

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- [I didn't get an email for a recording I took during a lesson.](https://help.virtu.academy/forte/forte/helpcenter/missing-recording)

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- [Troubleshooting](https://help.virtu.academy/forte/troubleshooting#main-content)

    - [In-lesson Issues](https://help.virtu.academy/forte/troubleshooting#in-lesson-issues)
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