General
      Back to home
      1. Help Center
      2. Getting Started
      3. General

      Permissions Guide

      This article walks you through granting the necessary permissions your browser requires to use your camera and microphone.

      In order to enter a Forte lesson, your computer/device will need permission to access your camera and microphone. Normally, this will appear as a pop-up when you attempt to access the lesson session for the first time. If you are still unable to access the session, you may need to manually provide your device with the appropriate permissions. Below are step-by-step instructions to do this.

      Granting permissions on a computer or laptop:

      TRY FIRST: Giving permission from the browser

      • Click the lock icon to the left of your address bar in the Chrome browser

      • Click on Site Settings and ensure your Microphone and Camera are marked Allow.

      • Quit and restart the Chrome browser before entering the session.

      If this has not resolved the issue, continue to the next step.

      TRY SECOND: Giving permission on your computer

      Mac Computer or Laptop:

      • Navigate to your System Preferences, then navigate to Security & Privacy

      • Unlock your system security & privacy settings by clicking on the lock in the bottom left corner

      • Select Camera and make sure the checkbox is checked next to the Chrome browser

      • Repeat this step for the Microphone option

      • Lastly, complete this process with Screen Recording

      • Exit System Preferences

      • Close and restart your Chrome browser

      PC Computer or Laptop:

      • Click the Start menu and then the gear icon (Settings)

      • Go to Privacy Settings

      • In the sidebar on the left, under App Permissions click Camera

      • Make sure that Allow apps to access your camera toggle is turned on

      • Scroll down to the next section, called Allow desktop apps to access your camera

      • Just like before, make sure the toggle is turned on

      • Repeat this process for the Microphone

      • Quit and restart your Chrome browser

      Granting permissions on an iPad

      • Navigate to the Settings application

      • Scroll down to the Safari tab in the left-hand menu

      • Scroll down to Settings for Websites and select Camera

      • Select Allow

      • Repeat for Microphone

      • Quit and restart your Safari browser